Return and Refund Policy

First subscription guarantee

You may request a full refund within 14 calendar days of the successful payment for your first subscription, including where access has already been activated.

Payment or service problems

Please contact us if you experience a duplicate payment, an incorrect charge, failure to activate paid access, or a material service problem. We will investigate and provide an appropriate correction, refund, or other remedy.

After the first-subscription guarantee period, refunds for a change of mind are not normally provided. This does not affect remedies for service problems or mandatory rights under applicable law.

How to request a refund

Email QHSENX@Outlook.com with your registered email address, order or transaction reference, payment date, and request details. Do not include your full card number, card security code, password, or OTP.

We aim to respond within two business days and initiate approved refunds within five business days, or sooner where required by law.

Refund method

Refunds are returned through the original payment method in the original transaction currency. The time taken to appear in your account depends on the payment provider and issuing bank. Exchange-rate differences and bank charges may affect the amount shown in your card’s account currency.

A full refund ends access to the refunded subscription. Partial refunds, where applicable, will be explained before processing.

Nothing in this policy limits mandatory consumer rights.

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